Returns Policy
Returns are accepted and we will fulfill our obligations under Australian Consumer Law. You may return most new, unopened items in original condition within 30 days from delivery date. To lodge a return please contact us within 7 days of receiving your items. We will issue you with Authority and return assessment number to be used on all future correspondence, and will include return instructions, You will be responsible for returning the items including any and all shipping and packaging costs.
Product Warranty Issue: If you believe there is a problem with the product under warranty, please return as per our returns policy above. Damage and loss in transit are not covered under Warranty.
Change of Mind: You may return most new, unopened items as per returns policy for credit. We will charge a restocking fee of 20% when the return is due to a change of mind or buyer error.
ALL returns Please Note: Due to the nature of our products, we do not accept any returns on used items unless they have been thoroughly cleaned and sanitized. For the health and safety of our staff unclean items cannot be accepted into our warehouse. This includes items returned for servicing and repairs.
Deposits and Order Cancellation: Deposits will be used to secure the order and commence relevant production. Order Cancellations will be assessed on a case-by-case basis, and we will deduct associated expenses incurred.
Please first ensure you have read and understood the terms and conditions.